[Resolved]  Eureka Forbes — aquaguard total duo wp- cheating customers

Address:

G4 Sapna Apartment Block 2, 3rd Main 3rd Cross Swatantra Nagar Ayappa Nagar Devasandra K.R.Puram, 560049

I have an aqua guard worth 16K named Aquaguard Total Duo WP and and still have an active AMC on it but, ive been told today that this is a flop model and they wont do any service for free and are again asking me to pay another 5K to have the filter change though I have paid 5K already and have active AMC. They are saying that this is a flop model so, you can buy a new one again for 12K and they are not even offering any exchange on this product. If your product flopped, then where is customer at fault in this and you should be proactively trying to resolve my concern as, I have been a long time customer with you and your product falling short is not my issue but yours. Fix this aquaguard if you can or offer me exchange and some discount on the new one as, I can afford another one as, I am a middle class working woman, with ailing parents and cannot afford your ###. Im buying drinking water everyday from last 1 month and dont have another 12K to buy a new one as, I had already paid AMC of 5K so, I could have servicing and filter changed for free.. Resolve this or I am taking up a lawsuit against Eureka forbes for fooling customers by selling faulty products and then forcing to buy a new product, stating this particular model of ours has flopped and we cannot help you with this product anymore... I need a resolution in next 24-48 hours...

Service No- [protected]
Product name- Aquaguard Total Duo WP
Customer code- [protected]