Eureka Forbes — AQUAGUARD UV CLASSIC BURNED-LOSS TO PROPERTY | |||
To, The Managing Director Eureka Forbes Ltd Lower Parel, Mumbai Consumer Name & Address : Mr K K S Srivastava, LIG 73 Indra Nagar Kanpur Your Product installed Aqua Guard UV Classic Sl.No.5614345 Under AMC (P-194) wef 14.07.2014 to 13.07.2015 On late night / early Morning of 29.Jan.2015 we found unit got badly bunred in spite of Power Switched off and same was not operating . Due to complete burning machine got totally damaged and due to sameentire kitchen got badly damaged. Enclosed pls Details of machine and AMC and status of damage in machine for reference. Complaint was made in morning to Eureka and verified by your representative but response of Sr Staff was highly objectionable where they try to shift their product failure on our operation. As result with this i am demanding Eureka Forbes to 01. Replace New Machine Free Of Cost 02. Arrange for immediate repair of damaged property 03. Send apology due to unprofessional response of Sr Management staff . In case i will not get responded within 3 days of lodging this complaint ie on 30.01.2015 (9.30 am) i will suite legal case against Eureka Forbes for compensation of INR 500, 000.00 . Thanks K K S Srivastava LIG 73 Indra Nagar Kanpur-26 Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Matter Escalate to top management
This is the most Hopeless Customer Care we ever saw, we can understand if top management response is so poor and irresponsive
how can we expect your local (Kanpur) team to perform better They are WORST and need a best legal treatment in coming days .
Regards,
K.K.S.SRIVASTAVA
This is the most Hopeless Customer Care we ever saw, we can understand if top management response is so poor and irresponsive
how can we expect your local (Kanpur) team to perform better They are WORST and need a best legal treatment in coming days .
Regards,
K.K.S.SRIVASTAVA
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(As he aware that machine was under AMC) by saying that some family member might be using Candle
in night at 4 am if power was not (Was not aware that house is having alternate arrangements of Invertor / Generator)
Or secondly there might be earthing bypass in electrical switch board that may cause short circuiting .
With this communication i would like to warn service team to stop it immediatly else i will lodge FIR towards
poor equipment quality, Third class maintinance and danger to cosumer life .
For your information i am reminding following to Eureka Forbes to ensure within time frame given on earlier complaint :
01. Replace New Machine Free Of Cost
02. Arrange for immediate repair of damaged property
03. Send apology due to unprofessional response of Sr Management staff .
KKS Srivastava
LIG 73 Indra Nagar Kanpur-26