[Resolved]  Eureka Forbes — Aquaguard water filter complaint

I had bought aquaguard enhance RO+UV on 28/10/13. I had put a service request on 9/11/14 since the filter had stopped working. The service man (Uchit Dutta, no. [protected]) arrived next day and said that all the candles and membrane have to be changed. I spoke to Snehasish Kundu(mobile no.: [protected]) who is the service manager in Jorhat. The new parts costed Rs. 3795. The service man said that the candles have to be changed every year. Plus I also paid annual AMC contract renewal amount. The total bill came up to Rs. 4725. This means every year I have to shell out around 5000 bucks for this aquaguard filter parts and warranty. Why was this not said when I purchased the filter??? Are these methods the company seeks to sell aquaguard parts every year? Then that means I have made a major mistake purchasing the Aquaguard product. Above all this, today I receive three message on our registered mobile number from Eureka Forbes saying that they have replaced the spares under Free of Cost basis during last visit. What is the meaning of this?? The service people charge and then they say its free of cost? Reimburse the amount then. Waiting the company's response on this matter. - Manju, Contact no.: [protected].