[Resolved] Eureka Forbes — aquaguard water purifier: bad service issue
L
lavivinay@402
from Hyderabad, Telangana
Address:
Hyderabad, Andhra Pradesh, 500089
Website:
www.eurekaforbes.com
Hello sir
I have had a water leakage issue with aquaguard revive water purifier which was raised on october 6: [protected]. Then a executive from aquaguard visited on october 8 mr karunakar reddy from hyderabad who checked the leakage and spoilt it again with more leakage near the water tank. I followed up everyday with call centre unit with complaints october 9 [protected] and oct[protected] where i was told by sethu, rithika, liaqat ali, dipesh and suresh from call centre that a senior officer will attend but till date no one turned up. I have paid amc every year and my unit is covered in amc as well. It is unfortunate that consumers like us are taken for granted and service is not provided timely. I have a baby at home who is 2 year old and does not have enough water supply and been spending money for mineral water since last few days.
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Nov 18, 2017
Complaint marked as Resolved
Eureka Forbes customer support has been notified about the posted complaint.
I've shared your details with my service team in Hyderabad. Be assured they'll surely get in touch with you at the earliest to rectify the issue in your product.
As per your conversation with my representative, I understand that your issue has been resolved. You may get back to me if you require any further assistance.
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