[Resolved]  Eureka Forbes — aquaguard water purifier- concern, raised since june 16 2019

SUB: NEGLIGENCE BY EUREKA FORBES/ POOR QUALITY DRINKING WATER ISSUE NOT RESOLVED BY COMPANY SINCE 2 YEARS Dear Sir/ Madam, Clean, hygienic, healthy drinking water is the basic requirement of any human being. Many people in our country are deprived of this necessity. Even those who pay a good cost to companies like Eureka Forbes who claim to be "Pani ka Doctor" are still unable to enjoy the benefits of nature's gift of healthy water. We have been using their product over 10 yrs and taking Annual Maintenance Contract (AMC) from the company since the time of purchase, last renewed in 2017. It has been 2 years that the water TDS from the water purifier is extremely low. Raw water TDS=310 and drinking water TDS available through water purifier =17. This low TDS water is close to distilled water which is not ideal for drinking purposes as it is devoid of basic water minerals Calcium, Magnesium etc. and has a negative effect on the body- bone strength/ metabolism/ brain function/ organ disorder etc.- all this we realised lately on being prompted by our doctor and few others who got to know about the low water TDS of our drinking water. The water is tasteless, leaves no residues at all upon boiling. Our family is suffering with ailments since an year or so. We have been paying medical bills frequently for myself, husband and our daughter. God knows how much is this water with low TDS a contributor to it. We have complained about this at Eureka Forbes CC but there has been no solution. The technicians do not come with TDS meter to check water quality. They just start their work of cleaning and replacement of filter (that too when insisted upon), without checking the raw water TDS. We registered a complain regarding the poor water quality to the Company again. As per the discussion, their technicians should have changed the filter/ membrane upon checking the raw water TDS, which was the negligence on their part and for which we are suffering since last two years. Further, we got to know from their personnel that the model we have is obsolete and it would not be covered under AMC in future. This information also seems false, since we checked website and same model is visible under a different name- details attached. Till date we have not received an appropriate solution to the issue and now we are feeling that we have been cheated by the company who charged us the AMC amount, but did not provide us with the appropriate part (filter/ membrane) as per the input TDS. Untrained staff sent to attend complain, who have no idea about the issues. Technicians and Managers from such a renowned company who lie. Unnecessary harassment to the customer due to negligence and unawareness of the company representatives about product/ parts and their importance. In fact, the last representative who came to visit our residence asked us- Sir, apko kitni TDS chahiye? All we would want to request is that the company who is selling their product to the entire nation must take the responsibility to provide safe water to their consumers through their effective services, when they are charging good amount as AMC. There would be many customers who might not even be aware about the low TDS issue and would be availing services which in turn are causing harm to their own bodies. The company has a consumer base of 1.5 crore as per Wikipedia. Not less than 50% would be the customers for water purifiers. Imagine the AMC charges being paid by the customers (may be not all) and the resultant water they are getting. Imagine this kind of water being used for an infant. What are we creating, unhealthy nation right from the beginning, the reason for which might not even be known- poor unhealthy water quality? I would sincerely request you to kindly look into the matter and help resolve the concern. The company needs to take an ownership of their products and services.