[Resolved] Eureka Forbes — aquaguard water purifier nova model - servicing regarding.

Dhawal Dhanvijay

Address:

Nagpur, Maharashtra

Dear sir,

With reference to subject cited above this is to inform you that amc was renewed on 20.07.2017 for two years, payment was made vide cheque no. 246484 dt. 20.07.2017 for rs. 3400/-. Servicing was due in july, 2018 and january 2018 but your technician was not attended the same. Yesterday your technician visited our place at house no. 289, dixit nagar, nari ring road, nagpur - 440026, refused to attend the servicing for want of receipt and i have to pay for servicing and change of filter. The amc is misplaced. Kindly issue duplicate receipt and take necessary action for early servicing. The change of address may kindly incorporated from d. H. Dhanvijay, powergrid, qtr. No. B-03 nari ring road, nagpur - 440026 to house no. 289, dixit nagar, nari ring road, nagpur - 440026.

Regards,

D. H. Dhanvijay
Mobile no. [protected].

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Feb 11, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2019

Eureka Forbes Customer Care's response Dear Dhawal,

My team from Nagpur will call you at the earliest to take an appointment for the service completion of your unit. Request your patience in the meantime.

Regards,
Priya

Verified Support

Jan 11, 2019

Eureka Forbes Customer Care's response Dear Dhawal,

As per the recent conversation you had with my representative, I understand that your concern has been resolved. Do get back to me if you need any assistance in future.

Regards,
Priya