[Resolved] Eureka Forbes — Aquasure aquaflow dx uv water purifier not working

adarshgokul

from Thiruvananthapuram, Kerala

Address:

680651

Sir,

My Aquasure Aquaflow DX UV Water purifier is not working. The Complaint No.[protected] was allotted by Eureka Forbes customer care. The product was purchased from amazon and is under warranty. Power supply is not coming to purifier and hence the indicator lights are off.
The water is is also not coming from the purifier. No one from from the company has contacted me yet. Kindly take necessary steps to rectify the same.

Dr Adarsh N Gokul

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Jan 22, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2016

Eureka Forbes Customer Care's response Dear Adarsh,

I understand your disappointment. Allow me to check this with my team at Thrissur and they will contact you soon to resolve it at the earliest.

Regards,
Priya

Dec 20, 2016

Updated by adarshgokul Madam,

The technician came at 5.40pm & changed the IC board of the purifier. The device is working properly now. But l regret to inform that this is the second complaint within an year of a product under warranty; which shows lack of proper quality control at the manufacturing stage. Earlier the switch was replaced under warranty.

Dr.Adarsh.N.Gokul

Verified Support

Dec 21, 2016

Eureka Forbes Customer Care's response Dear Adarsh,

I am glad that your issue has been resolved. Your feedback is important and the same has been forwarded for further review. Le me know if you need any other assistance.

Regards,
Priya