[Resolved] Eureka Forbes — aquasure ro+uv / service issue.

Dhanapal Sripal

Nov 17, 2017

Address: 632318

We were purchased aqua sure ro+uv (Aquaguard) at arani town two years back. However last june’ 2017 we were requested service complaint at vellore regarding ro purifier not functioning. Service technician visited and replaced the membrane and charged inr. 3825 even not measured the water hardness level. After replaced membrane from day 1 ro purifier not fuctioning well and issue still not yet resolved. We have again tried service technician not proper respond. Again we have tried through aquasure purifier retail store who supplied the purifier and another technician visited & reported that water pump found defected which was already defected during replacing the membrane and second technician said earlier membrane found okay and motor only defected like that. Now again they are asking motor replacing cost and service charge around inr 4000.
This is 100% service technician mistake and which is not acceptable. Kindly take action regarding this.

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Dec 26, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

Eureka Forbes Customer Care's response Dear Dhanapal,

Request you to share your registered contact number/customer ID. I'll have my team get in touch with you as soon as possible to address your concern.

Regards,
Anita

Verified Support

Nov 20, 2017

Eureka Forbes Customer Care's response Dear Dhanapal,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

Nov 20, 2017

Updated by Dhanapal Sripal I have already furnished my contact details... or else plz provide email Id i will again update the same

Nov 21, 2017

Updated by Dhanapal Sripal Today Aqua guard representative called us and he was not agreed for free of replacement of the water pump which was already explained you that it was 100% service mistake and need free of replacement of water pump. Now he was not agreed. Please provide the right solution.

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Comments

Dhanapal Sripal

Nov 19, 2017

Okay thanks for responding my complaint.

Plz feel free call us any time below mobile no

[protected]

Thanks and Best Regards
Dhanapal Sripal

Eureka Forbes Customer Care's response, Nov 20, 2017

Verified Support

Dear Dhanapal,

Thank you for sharing your contact number. I'll have my team from Arani connect with you at the earliest to rectify the issue in your product.

Regards,
Anita