[Resolved]  Eureka Forbes — Aquasure Xpert product issue

Address:	Muzaffarpur, Bihar, 843116
Website:	www.eurekaforbes.com/Product/Water-Purifiers/AquaSure/Universal/Aquasure-Xpert?pid=231

To whom it may concern,

I bought Aquasure Xpert on 19th November 2015 from Ashirwad Electronics, Muzaffarpur, Bihar. In a very short span of time the machine start giving problems like Leakage, drainage of waste water not working etc. After filing complaints in the customer care after 1-2 weeks later the service person comes and rectifies it for the time being. But again after some time the issue arises again. On October 206 we filed the complaint again regarding leakage and drainage system not not working, no body comes. We again filed the complaint on 4th November 2016 and after a few days the service person comes and says we need to replace some part. But due to some issue at that time it was not rectified. on 28th November 2016. the issue arises with add on problems(Leakage, drainage system not working, machine is not holding water(storage) and the display stops working and again the service person comes and checked and says we need to replace parts which cost more than 10, 000/-. The machine costs 21000/-

We bought your one of the most premium Water Purifier product and it will start giving trouble within a few months and even though after filing so many complaints it will not been replaced. I would like to ask you people if the machine was giving problem from the start why you people gives fake promises for rectifying it.

Looking for your response.

Shantanu
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