Eureka Forbes — BAD PERFOMANCE OF AQUAGUARD WATER PURIFIER MODEL GENIUS | |||
DEAR SIR, WE HAVE PURCHASED AQUA-GUARD WATER PURIFIER MODEL GENIUS UNIT SERIAL NUMBER 3004689 VIDE INVOICE NUMBER 022364 DATED 11.03.2014. THE DAY IT WAS INSTALLED WE ARE NOT SATISFIED WITH THE SYSTEM AND WHEN WE ARE LODGING THE COMPLAINT THE COMPANY EXECUTIVE ARE SAYING THAT YOU HAVE PURCHASED WRONG PRODUCT AND YOU WILL FACE THE PROMBLEM REGULARLY WITH THIS PRODUCT. WE HAVE LODGED COMPLAINT OF OUR SYSTEM SIX MONTH BEFORE AND MECHANIC FROM YOUR LOCAL OFFICE VISITED AND HE TOLD THAT 500 HOURS ARE COMPLETED AND YOU HAVE TO PAY 2100 RUPEES TO START THE SYSTEM AGAIN . WE HAVE PAID 2100 RUPEES TO THE MECHANIC FOR STARTING THE SYSTEM . AT THE TIME OF PURCHASE COMPANY EXECUTIVE HAS NOT GIVEN SUCH TYPE OF INFORMATION REGARDING THE ABOVE PRODUCT . AGAIN THE SYSTEM STOPPED WORKING IN THE MONTH OF JUNE 2015 THE MECHANIC VISITED OUR PERMISES ON 09.06.2015 AND HE REPAIRED THE ABOVE PRODUCT AND HE TOOK A PAYMENT OF RUPEES 790 AGAINST INVOICE NUMBER 7500146 DATED 09.06.2015 . FOR LAST TWENTY YEAR WE ARE KNOWING THAT EUREKA FORBES IS A VERY REPUTED COMPANY AND WE ARE USING ALL THE PRODUCT OF YOUR COMPANY FROM LAST TWENTY YEAR . WE ARE UNABLE TO KNOW THAT WHY YOUR LOCAL EXECUTIVE ARE NOT GIVING PROPER SERVICES TO SUCH A VALUABLE CUSTOMER . HOPING FOR POSTIVE ACTION IMMEDIATELY . Was this information helpful? | |||
Eureka Forbes customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Hi Abhinav,
We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. Please provide us with your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. Please provide us with your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
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MY NAME IS ABHINAV AGRAWAL, ADDRESS : MAHAVIR SADAN JUDGES COMPOUND, CIVIL LINES, GORAKHPUR PIN CODE IS 273001 . MY REGISTERED MOBILE NUMBER IS [protected]. YOU ARE FEELING SORRY BUT WHAT ABOUT THE CONSUMER AFTER WRITING THE MESSAGE 10 DAY BEFORE AND NO RESPONSE IS COMING FROM YOUR SIDE . TILL DATE NO ONE COMPANY MEMBER HAS COME FOR THE RESOLUTION OF THE PROMBLEM AND STILL WE ARE BEGGING FROM OUR NEIGHBOUR HOOD FOR THE WATER .
I AM STILL SITTING IN THE HOPE THAT WHEN THE COMPANY WILL TAKE THE POSTIVE ACTION TOWARD ME .