Eureka Forbes — Bad product and pathetic customer service

Address:

Bangalore, Karnataka

I purchased Vacuum cleaner and enhance water purifier on 17th of January 2015 and paid 29k, order numbers for the same is[protected] and [protected]. Both the products got delivered on 19th of jan 2015, and technician came the next day and installed the water purifier, the same day evening it stopped working, even after multiple calls to customer care and to the sales executive the issue was not resolved, on Friday I raised a complaint to refund the money and to collect the product and didn't receive any response on that as well, I tried to escalate this to the customer care manger, to my surprise they refused to take escalation, I don't know what to do with 2 pieces of from eurekaforbes, I feel I've been cheated, I would never recommend eurekaforbes to anyone, and I will make sure I update this on all social media, if any senior manager has the access to thi complaint, I would appreciate a response, my telephone number is [protected].