Eureka Forbes — Bad service experience

sanjeev11278

from Jammu, Jammu and Kashmir

Sep 6, 2023

Address:

House no. 30 lane no 2 bharat nagar bantalab jammu 181123

Within warranty service complaint registered on 28.08.2023 vide no CM[protected] not being responded despite a lapse of 6 days after repeated escalations. More than 20 calls to customer care number with only assurances, er are sorry, we have escalated the same to next level with high priority . No action on ground . very torturing experiance as the water purifiier still under warranty/AMc till 05.12.2023 is not working for last 8 days and whole family is exposed to health risk.
No other option left after this compliant but to move to consumer court and social media to highlight the poor service quality of so called reputed company . Repenting for chosing Eureka forbes brand

Sanjeev sharma
[protected]

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Comments

sanjeev11278

from Jammu, Jammu and Kashmir

Sep 11, 2023

No response or resolution despite lapse of 12 days, Very horrifying experience . Even customer care executives are helpless and barred from sharing the contact numbers of their seniors .one feels totally helpless..Service of aquaguard especially in jammu is total failure and I will suggest all the residents not to buy the product of aquaguard .

Tushar Nakhate

Mar 12, 2024

Very Bad experience with Equaquard from local executive from Nagpur Mr. Ajay Patrikar and Ravi Nemad. Also I was opened ticket with Grievance Officer but no resolution. I was purchased AquaGuard Select Classic+ Water purifier last year from local sales executiive Mr. Ravi Nemad and Ajay Patrikar with offer of Extended AMC for 1 year after warranty. Now my warranty getting expire on 17th Mar 2024 without additional one AMC. I already paid the amount for the AMC while purchasing machine. Now one responding. It is very pathetic sales and server found from Aqua Guard.