[Resolved]  Eureka Forbes — big frauds by eureka forbes (complaint number [protected]) karnataka r5

Address:

560035

Hi eureka forbes,

Sr - [protected]
Ern - [protected].

Mr ram from your agency visited my place and confirmed that membrane filter (Which was changed on 18th april 2019) is not working and he can change filter only if i opt for amc. Also he clearly mentioned "there is no guarantee that new membrane filter will last for a year, from aquaguard side there is no assurance for filters life, and only 2 times filters will be replaced as part of amc".
He has performed tds checked and found that tap water tds (360) and membrane filter tds (350) is almost same.
I have some queries from your company which i really need answer and if your company are not liable to answer then please reply so that i can proceed with legal case against your company and its directors.

1) some local agency team visited my house when i did raise service request. Who is providing customer information to unauthorised service agencies if customer is contacting through aqua guard toll free number?

2) membrane filter (Replaced on 18thapr, 2019) last max 2-3 months and to replace that why customer need to pay again. It should be responsibility of company? Your membrance filter quality is not good and even your company doesn't provide any guarantee/warranty for default membrane filter.

3) why customer need to buy amc (~ 9k for 2 years) to replace only filter. It seems like your organised loot. If you are genuine company then please mention such rules in your water purifier ads to make customer vigilant.

4) if auqaguard company doesn't provide guarantee for default filters then what is point of having 2 years amc because as par your rule you will change filter only twice. So that means customer has to pay hefty amount like paying amc (9k) + filters replace if its defaulty more than 2 times (Approx 4k)... Seriously this is ridiculous.

5) if your company is not capable of providing good products and customer services then what is point of having such big brand. Better you guys raise your hand and tell clearly that you spent more on marketing not on quality. Customer is not king but a fool and just a way of making money.

6) why your customer care is not able to provide basic details like which is authorised service agency in our area and whether filters replaced are original.

7) why there is no unique id/bar code on filters to check online of their details?
I have seriously frustrated with your company behaviour and stopped using ro. Better to buy local products and save our self to be victim of your company's organised scam. Still hoping to get positive reply on queries asked above. Also i will share this post on every social forum.

Thanks
Rahul agarwal