[Resolved]  Eureka Forbes — Blackmailing by Eureka Forbes

Address:	Bangalore, Karnataka
Website:	www.eurekaforbes.com

(Please take time to read the complete feedback, as each word is very important here)
I am not sure if this feedback will work, because I have provided a feedback earlier as well and nothing has improved. I thought of giving another chance to Eureka Forbes before I go to the consumer courts.
The Eureka Forbes's Annual Maintenance Contract (AMC) is a big fraud and the main intention is to black-mail the customers by purposefully stopping the working of Aquasure-RO-water-filter and make the customers sign the service contract. I was literally forced to pay INR 4, 650 to the agent on 13th September 2016 even though I didn't want to sign any contract.
On 13th September, the service-man, visited my house for the last service of AMC which was ending on 15th September 2016. On arrival, without even opening the machine, he directly declared that the filters have to be replaced and the AMC had to be renewed. Since, I was working from home, I told him that I am busy for the day and asked him to perform the regular service and leave. On this he told me that if you don’t sign the contract today, the cost will go up from INR 4, 600 to INR 5, 250. I agreed and still persisted that he complete routine service and leave. He literally forced me 4-5 times that I pay him up and sign the contract. While I kept on saying that he perform the routine service and leave.
Then he opened the machine for the routine service and called me to show that one of the filters is totally damaged. I told him that the machine was working perfectly fine, till he opened it. Even if the filter is damaged please complete the service. Later he spoke on phone with someone for a long time. Sometime later, he called me again to tell that only few drops of water will be available because another small filter is also damaged. I told him again that the machine was working perfectly fine, till he opened it and now he is saying that it won’t work at all. He told me that, he can mantle the machine again, but I won’t get any water. I was left with no choice to tell him to put new filters and pay him INR 4, 650 for new contract. It is very clear from here that the person black-mailed me for INR 4, 650; otherwise I wouldn’t have the machine running again and hence no water to drink.
The same person has visited my house 3-4 times last year. The regular services done by Eureka Forbes are a mere ‘time-pass’. He does nothing and within 3 minutes of entering the house he asks for a signature saying that the servicing is done. Basis our previous experience of service, It is me who tells the service man that he has not done any cleaning, nor he has touched the filters, etc. This is so frustrating.
When we signed the contract last year, I was forced to take an additional external filter worth INR 1, 000. They told me that the machine wouldn’t work until the additional external filter is installed. I had to literally debate with the people that till the time I signed your AMC no such filter was required, how come a new filter is required after signing an AMC? The serviceman visited the house later and removed a bubble stuck in the system and machine started working fine without the external filter worth INR 1, 000. It is very clear that the Eureka Forbes wanted to extract another INR 1000 from me in this case.
Even the process of deciding the AMC charges and changing the filters is very fishy and non-transparent. My model doesn't appear anywhere on the list, where AMC charges are mentioned. Manjunath charged me some random amount and gave me some random discount and literally forced me to sign the electronic gadget without giving me complete understanding of what I was doing. The entire process was very fishy and I could sense the person is lying to me.

Also, the electronic gadget forcefully gives the rating to 3, which I was not comfortable with. (I wanted to change it, but couldn't - as the service-man was standing on me).
I had a very good image about Eureka Forbes earlier however, this experience has left me think that Eureka Forbes is a big fraud company, simply cheating/looting/black-mailing its customers. I have been using multiple service contract for many of my electronic goods. I have been using Eureka-Forbes (Aqua-Sure) products for 10 years. While I was in Pune, I had a service contract for the Aqua-sure equipment from a private service provider called ‘Arya’, the services provided by them were simply unparalleled in terms of transparency, integrity and business ethics. I have experienced service for Haier washing machine as well. Eureka Forbes need to learn servicing standards from ‘Haier’ and the private providers like ‘Arya’.
I expect to hear from the office by Saturday, 17th September 2016 in written explanation to this feedback. Failing which, I would be forced to take this issue with the consumer courts.