[Resolved] Eureka Forbes — Buyback of old aquaguard water purifier

Vips Bjmc

from Delhi, Delhi

Address:

New Delhi, Delhi, 110026

I was promised a buyback of my old water purifier by the company salesman for Rs. 500 while he was pitching a new R.O to us.He gave us an assurance that Rs.500 would be deducted from the bill of the new purifier.But, after the installation of new purifier, he openly refused to honor his words & disconnected the phone.His name is SIRLEP SHARMA--[protected].
If this is how your salesmen make a fool out of the customers to sell the products then, it is a serious concern for the reputation of your company because I am not gonna tolerate this unashamed dishonesty & cheating.

I am extremely angry & disappointed after this incident & to avoid any further escalation of this issue, I'm hoping for a prompt & positive response from your side

ORDER NO.[protected]
CUSTOMER ID-[protected]
Registered Mob. No.-[protected]

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May 12, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Eureka Forbes Customer Care's response Dear Sunita,

I've escalated your concern to my team at Delhi. They'll look into you issue and resolve it at the earliest.

Regards,
Piyush