Eureka Forbes — Change from dr. Aeroguard scpr 1100 to dr. Aeroguard scpr 200

Address:	Bangalore, Karnataka, 560067
Website:	eurekaforbes.com

I accidentally booked DR. AEROGUARD SCPR 1100 and immediately with in 30 min I called their customer care and also dropped a mail requesting them to change the product to DR. AEROGUARD SCPR 200 and refund the balance. They told me some body will call me by evening but no. There was a lot of mails I sent trying to replace from online and raise a service request but the web site not allowed me and finally they registered complaint and at the same time they dispatched the DR. AEROGUARD SCPR 1100 and I told them clearly that I'm going to reject and rejected it after that there is no communication from them also when I started requesting regarding refund they didn't even responded to most of the mails after lots of calls and mails finally they told me to relax. and same continue for next few days finally again I called them and asked them how to escalate and cancel they pointed me to do online and it is not allowing. I'm facing severe agony and started hating Eureka Forbes, the looted almost 40000 and not refunding. I'm thinking of approaching consumer forum if any one can help me with good lawer it would be great I stay in Bangalore, also they have the 30 day replacement policy which is unconditional their site is having this information and I taken screen shots for proofs