[Resolved] Eureka Forbes — changing of water filters

sureshkumarpnd

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 50086

Despite of repeated request by mail and calling to customer care service, my filters are not being changed although i have my amc active up to 2019.

I have given the reason of my change of filters as there is some water contamination issue in my community which is a serious issue. T

Thats why i want to change my filters before due date.

Despite of knowing this, the service person is talking rudely and telling that it cannot be exchanged before due date.

Now will eureka responsible for any health hazards which cn happen due to water contamination?
This is disgusting when my money is there with you and i cannot change my filters due to yours rule and regulation.

Now this is the worst service i have ever got from a reputed company like you and you are compelling me to go to consumer forum if anything happens to my family due to your negligence.

I will never recommend anyone to go for aqua guard due to your poor service.

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Jun 29, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

Eureka Forbes Customer Care's response Dear Suresh,

I do understand your concern. Please share your registered contact number/customer ID here. I'll definitely have my service team get in touch with you at the earliest to address the same.

Regards,
Priya

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Comments

Ijazmanchila

from Mumbai, Maharashtra

I am using aqua guard magna water tap cut no more strength it goes completely angle direction and company will be charged for that 775 Rupees for new replaced very high price tap charged just 350 to 400 company charged high for service 775 Rupees it's very high staff charge 475 is very high.

Eureka Forbes Customer Care's response, May 30, 2018

Verified Support

Dear Ijaz,

Please send in your registered contact number or customer ID here. My representative will get in touch with you to discuss this further.

Regards,
Anita

Handap

from Noida, Uttar Pradesh

Under warranty RO not functioning, despite of regular complaints their Engineers are not able to resolve complaint, product is defective needs to be replaced

Eureka Forbes Customer Care's response, May 31, 2018

Verified Support

Dear‎ Handap,

I'll surely have someone from my team to check the issue in your product. Kindly share your registered contact number & customer ID here to help me do the needful.

Regards,
Priya