Eureka Forbes — Charging for servicing during the product warranty period

Website:

www.eurekaforbes.com

I had ordered the Aquasure water purifier on 9th August 2020 from Amazon. I received my order in 3-4 days, but I had to wait for a week for the installation. Finally, after a week the eureka Forbes technician came for the installation, and at the time of installation the technician told me that the product is defective, and we have to replace the product. I spoke to Eureka Forbes and Amazon. They replaced a product in 2-3 days and i got the product installed at the end of August (I think on 25th Aug). But again, there was a water leakage from the product and after talking to Eureka Forbes the problem got resolved but after taking multiple follow ups from my side. It was a very bad experience in the beginning only, but I did not have the choice to return the product, as it was mentioned on the product page that it can be only replaced not returned.
There were first 2 free servicing was included during the warranty period, but I took the follow ups this whole year. The first servicing was supposed to be done in February -2021 and second servicing was supposed to be done now in August-2021 but not a single servicing done yet. I have called multiple times, have sent multiple email but I did not get any positive response from Eureka Forbes. After taking consumer forum name in my email to eureka Forbes this week, I got a call today from them asking for suitable time for the servicing, but they said it will be on chargeable basis. Servicing charge will be Rs.530 and if any parts need to be change than it will be extra. But why do i need to pay anything to them. They have not given any service in the warranty period. The lady who was called was very rude and said madam main aapka servicing nahi hone ka reason dal rahi hoon ki aapko free servicing chahiye and i told her that my product is in warranty and no servicing is done yet, so she said mujhe nahi pata aap kar lo jo karna hai main free ki servicing nahi doongi. I also spoke to the person who came for the leakage issue in the beginning, and he said madam aapke area mein barish ka pani bahot ganda aa raha hai aapko Rs. 4500 ka kit hai wo change karna hi padega, aap bolo toh main directly aake change kar deta hoon, aapko eureka forbes ko batane ki jarurat nahi padegi. Without even checking the machine, he is telling the machine problem. These people are just trying to make money from their customers. I have not seen a single person who was trying to help me. I am also attaching invoice received at the time of product delivery (they gave two invoices due to replacement) and few emails where they have mentioned that they are not able to find my details. Then I had to attach my old emails for reference which was sent to them by me. I wonder why they don’t find my details sometimes. And sometimes they can see my details in their system. I am also mentioning the Service request No. – [protected] got on 30th July on Eureka forbes whtsapp support customer care but nothing has done yet. My product is working fine and i dont think any parts need to be change now but i want Eureka forbes to provide the servicing for my product which was promised by them at the time of buying the product.
I have always received a great support from Consumer forum and I really would like to thank you for that and I am sure that this time also you will look into this.
Eureka Forbes Contact number from which i got a call today - [protected]
Email Id - Deepa.[protected]@eurekaforbes.com / [protected]@eurekaforbes.co.in