[Resolved]  Eureka Forbes — Cheating by Eureka forbes employee

Address:	400034
Website:	www.eurekaforbes.com

My previous machine wasnt working properly so I called up at eureka forbes to send their person. Amit more came from Eureka and said machine is old and shud be replaced. I said I am fine with it and selected latest Dr. Magna Machine. He took 12500 rupees from me and said there are authorized dealers through which eureka forbes sell the machines nowadays and gave me a bill with akshay enterprise but I said I need a warranty of eureka forbes else how would I knw its their machine. He gave me a warranty card with customer code as well. I bought the machine is Jan 2017 but since feb itself th machine isnt working properly. I again called up eureka forbes to complain and they sent some other service person this time. He told me that Amit more is a cheat and company had removed him last yr only. He sold the machine illegally to you. This is bizzarre to say the least. I have been using eureka forbes machines for more than 10yrs now, I always call at their service center, if amit more is not their agent then how he got my address and details from eureka forbes. They cant run away from their liabilities. If amit is a cheat, its not my mistake. They also say that the warranty card is not genuine. When I called at service center, they said I am registered and the machine is fine sold thru a dealer. How do I believe anyone now? Is this how you treat a 10 yr old customer? If I hv been cheated by their employee or ex employee as they say, the liability is not mine because eureka forbes gave my lead to them. I hv been suffering for more than 4 months now. I need my my money back or the machine should be replaced. Unable to trust who is genuine. Complaint no. [protected] and [protected]