[Resolved]  Eureka Forbes — Cheating the customer by selling Cartridge, Candle etc despite of Having CMC

Address:

Kolkata, West Bengal

I am the user of Water Filter RO model of Eureka Forbes which is under CMC vide Contract Receipt No[protected] valid up to 29/07/2014.
Your Service engineer never ever done the PM servicing including back flash . Every Quarter they have visited and changed the spares as detailed below :
30/7/2013 - IRON CARTRIDGE Rs 650 ( ICR No[protected]
26/11/2013 IRON Cartridge Rs 650 (ICR NO[protected]
SEDIMENT FILTER Rs 355 (ICR NO[protected]
CARTRIDGE Rs 650 ( ICR NO[protected]
27/3/2014 IRON Cartridge Rs 650 (ICR NO[protected]
SEDIMENT FILTER Rs 355 (ICR NO[protected]
This month your service representative of Eureka Forbes again visited my residence and asked me to change all the cartridge etc as detailed above.
As per your CMC terms all the above items are covered under CMC but Eureka Forbes company representative has cheated me by way of selling the above mentioned items despite of having CMC with you .
In one year I have paid total Rs 7440 +12.36% Service Tax ( Rs 4130 for CMC + Rs 3310 for Spares /Cartridge etc + 12.36% Service Tax )
I want the Eureka Forbes to take appropriate action to resolve my problem.

Gautam Samaddar
Purba Abasan, GD Block, Type-I, Flat A/2/3, 1582/2 Rajdanga Main Road, Kolkata 700107
email : gautam.[protected]@philips.com / [protected]@gmail.com
Contact No +[protected]