[Resolved]  Eureka Forbes — cheats & unethical behaviour!!

Eureka forbes – cheats & frauds
I have been a eureka forbes customer since 2006. I have a water purifier under warranty initially and then under 3 year amcs. There have been service issues, but i made a mistake of wanting to buy an aquaguard water purifier again for my new residence. The bigger mistake was contacting eureka forbes to buy it!!
I contacted eureka forbes customer care on 26th february and checked if there’s an exchange scheme on. The reply was yes and i was informed that someone would come in to do a demo and explain the buyback scheme. On 27th, 2 aquaguard salesmen turned up at my home and showed me 2 laminated cards which had details of their latest water purifiers. No demo, just laminated catalogues!! They both insisted that i book the new water purifier by paying 1000/-. I mentioned that i had informed the customer care too, that i just want to find out the latest models and also, i need to check the source of water supply at my new residence, to decide which model was suitable. They kept insisting and refused to leave the house till i paid them at least 500/-. I was promised that if i decided not to buy a purifier, they would return the 500/-. They also took away the old water purifier (E-nova), saying that they would get me 1000/- for it. Please note that i did not order a water purifier, i said i would check and get back to them.
On 28th, i was stuck in a family medical emergency and couldn’t take calls. On 1st march, i get a sms from fedex saying that a package is due for delivery. This set off some alarms ringing. On checking, am told that it is a dr. Aquaguard magna uv water purifier from eureka forbes!! I did not place an order. No cheque, no cash payment, no verbal promise either! I did not take delivery of the appliance. The salesmen started sending me messages to take delivery of the purifier. I informed the senior of the 2, that i did not order anything and let me get back with the model number i would need. The guy kept insisting that i take delivery!! I was utterly disgusted by this whole nonsense and decided not to place the order. I asked him to give me back the 500/-. He got nasty and started abusing. Said that i cannot cancel the order. What order??!! They had promised that they would return the 500/- if i did not place an order. They proceed to place an order on my behalf and then keep hounding me at all odd hours (I have my call list as proof)!! They have my 500/- and my old water purifier with them. They refuse to give back either!!!