[Resolved] Eureka Forbes — Company selling the products by false commitment and scam | |||||
My eureka forbes customer i. D. Is [protected], email i. D. Is [protected]@gmail.com. I had purchased dr. Magna hd water purifier about a year back, under two year payment plan where i issued 8 cheques to the company. I was offered free service for two years and change of all filters and carbon once during two years. Now the product require service immediately and i lodged a service complaint and also requested change of filters and carbon and surprisingly i had been informed that i have to pay for it because sales person has not updated the details in the system and actually water purifier has been installed on rent. I was shocked to know this scam done by the eureka forbes team by fooling the people. People are loosing faith in the company because of wrong commitment and offers given to the customers to sell the product. With immediate effect i will stop rest of the payment and approach consumer court to protect my right as a consumer. Was this information helpful? | |||||
Jan 17, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Dec 16, 2016 Eureka Forbes Customer Care's response Dear Jitender, I am concerned to note this and have forwarded your issue to my team at Chandigarh. They will connect with you soon to address your concern. Regards, Priya Verified Support Dec 17, 2016 Eureka Forbes Customer Care's response Dear Jitender, I understand that your concern has been addressed. Do let me know for any further assistance. Regards, Priya | |||||
 2 Comments | |||||
Comments
Dr Aquaguard Magna HD, RO newly purchase on 1st Nov 2016 is not working since 15th Nov 2016. Local service center is not able to rectify till date. Hence a new machine may be replaced immediately as our entire family facing difficulty for drinking water. The Customer ID is -[protected].
Eureka Forbes Customer Care's response, Dec 16, 2016
Verified Support
Dear Kishore,
I understand your disappointment and have forwarded your issue to my team at Bhubneshwar. They will contact you at the earliest to address your concern.
Regards,
Priya
I understand your disappointment and have forwarded your issue to my team at Bhubneshwar. They will contact you at the earliest to address your concern.
Regards,
Priya
Eureka Forbes Customer Care's response, Dec 17, 2016
Verified Support
Dear Kishore,
I understand that your concern has been addressed. Do let me know for any further assistance.
Regards,
Priya
I understand that your concern has been addressed. Do let me know for any further assistance.
Regards,
Priya
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We would like to assist you with your concern. Please send in your registered mobile number / customer ID and we will arrange a call back at the earliest.
Regards,
Piyush
As I haven't received your contact details, your complaint has been closed from our end. Do get back in case of any query.
Regards,
Piyush