[Resolved]  Eureka Forbes — complaint about servicing

Address:

Pune, Maharashtra, 411033

This is regarding my eureka water purifier which we have with our flat amenities. Before one month warranty expired for servicing of the same purifier which we not aware when we received servicing call. One day i received call from eureka servicing guy & told me that he will come for servicing saturday & after that instead saturday he was visited my flat day before fortunately my husband at home, servicing guy directly start his work & change filter & do something with purifier & asked for service charges rs 1600 to my husband as warranty expired. My husband asked me is you aware abt such servicing while u received call i said no since guy only told me that its service call, till then as we not received warranty card from builder hence unaware abt it. My husband told him that how can you behave like this without informing anything change filter for purifier open it after warranty period we are not going to change just now, we will discuss with other flat member & let u know keep purifier as it is. As servicing guy not informed abt paid services over ph & at home also we unable to trust him & ask keep our purifier as its was. After that two days filter was ok we fill water. Third day filter unable to wok. Hence we contact that guy as we found contact no. He suggest to raise complaint to customer care accordingly i did & one new guy came as i explain him happened thing he was too rude while talking to me & lie that i am the same guy that day & debut too much with me. I told him not to debut with me chk filter & find out whats the problem then he told me purifier pcb was faulty need to change. I told him your company service guy only handle it how in such short period part was damaged he said may be due to water leakage i asked ur service guy fir it only that day we not touch it. He was too rude & ask for charges he told part was rs 1500. & give me one lady no. To discuss thing. I contact that lady in sales department named patil she asked me to renew our service for two or more than that three year only then we abt to replace you pcb free cost otherwise you need to pay 1500. Overall this is the way to customer with heavy charges though fault on eureka servicing department side. Very bad services please provide solution for my problem