[Resolved]  Eureka Forbes — Complaint -AQUAGUARD UV CLASSIC BURNED (LOSS TO PROPERTY)

Address:

Kanpur, Uttar Pradesh

To, The Managing Director Eureka Forbes Ltd Lower Parel, Mumbai Consumer Name & Address : Mr K K S Srivastava, LIG 73 Indra Nagar Kanpur Your Product installed Aqua Guard UV Classic Sl.No.5614345 Under AMC (P-194) wef 14.07.2014 to 13.07.2015 Complaint :-On late night / early Morning of 29.Jan.2015 we found water filter unit got badly bunred in spite of Power Switched off and same was not operating . Due to fire complete burning machine got totally damaged (refer enclosed PIC of same )and entire kitchen got badly damaged. Enclosed pls Details of machine and AMC and status of damage in machine for reference. Complaint was made in morning to Eureka and verified by your representative but response of Sr Staff was highly objectionable where they try to shift their product failure on our operation. Today Service Supervisor Mr Pawan visited to site and try to push entire machine failure on mis operation (As he aware that machine was under AMC) by stating useless arguments that some family member might be using Candle in night at 4 am if power was not (Was not aware that house is having alternate arrangements of Invertor / Generator) Or secondly there might be earthing bypass in electrical switch board that may cause short circuiting . With this communication i would like to warn service team to stop it immediatly else i will lodge FIR towards poor equipment quality, Third class maintinance and danger to cosumer life . Due to poor product quality and poor services which inturn cause to damage of my property and danger to life of family with this i am demanding Eureka Forbes to 01. Replace New Machine Free Of Cost 02. Arrange for immediate repair of damaged property 03. Send apology due to unprofessional response of Sr Management staff . In case i will not get responded within 3 days of lodging this complaint ie on 30.01.2015 (9.30 am) i will suite legal case against Eureka Forbes for compensation of INR 500, 000.00 . Thanks Regards, K.K.S.SRIVASTAVA LIG 73 INDRA NAGAR KANPUR-26 +91-[protected]