I am sandeep chandra I have purchased a Aqua Guard water purifire on June 2018, I have made one complaint no [protected] on 6 April 2019 due to some smell in water. I have made another complaint no [protected] on 15 April 2019. Again I called toll free no [protected] for asking why technician not attending. I surprised to know that my both complaint mentioned above completed in company record as customer care person reply. I asked customer care person the name of technisian and date & time of completed the complaint but he said he was not able to tell details in another department and he booked another complaint no [protected] dated 17 April 2019 again he said within 2 days technisian will come. My family disturbed more than 13 days for clean water. I want to know that it is genuin. Aqua guard is a International company and service like this. How can I believe in this company and suggest any friend and relative.
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May 31, 2019
Complaint marked as Resolved
Eureka Forbes customer support has been notified about the posted complaint.
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Illikal house, Keezhukunnu Kottayam, Kottayam, Kottayam District, Kerala, India
Nylum on Apr 17, 2019
Mark as Resolved
I am sandeep chandra I have purchased a Aqua Guard water purifire on June 2018, I have made one complaint no [protected] on 6 April 2019 due to some smell in water. I have made another complaint no [protected] on 15 April 2019. Again I called toll free no [protected] for asking why technician not attending. I surprised to know that my both complaint mentioned above completed in company record as customer care person reply. I asked customer care person the name of technisian and date & time of completed the complaint but he said he was not able to tell details in another department and he booked another complaint no [protected] dated 17 April 2019 again he said within 2 days technisian will come. My family disturbed more than 13 days for clean water. I want to know that it is genuin. Aqua guard is a International company and service like this. How can I believe in this company and suggest any friend and relative.
Your request has been escalated to my service team in Kottayam. They will get in touch with you at the earliest for further assistance. Request your patience in the meantime.
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