[Resolved] Eureka Forbes — Complaint no. [protected] is yet to be addressed since 5 days | |||||
It is extremely unfortunate that an organisation like Eureka Forbes is not bothered about the customers comfort. I am sorry to inform you that we bought a aquaguard enhancer of eureka forbes in the year 2015 and had AMC in the year 2016 for 3 years. But now when we are having some issues with the machine non of your employees are showing up even after numerous requests and phone calls for last 3 to 4 days. Even your customer care executive is also being rude and non cooperative, while attending the call.( If you desire I can even send you the recorded call conversation with your customer care executive.) Already registered a complaint having complaint no. [protected] since 5 days. But it is quite pathetic that neither the organisation nor the agencies are little bit concerned about the complaint, that to the product is within the AMC period. While selling of the product the organisation is making very huge commitments about the service but in reality it is exactly the opposite. Same issue is with the agencies as well. Kindly look into the issue as son as possible. Was this information helpful? | |||||
Feb 21, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jan 20, 2017 Eureka Forbes Customer Care's response Dear Ram, I have made a note of your concern. Be assured my team at Bhubaneshwar will connect with you at the earliest to resolve your issue. Regards, Priya Verified Support Jan 21, 2017 Eureka Forbes Customer Care's response Dear Ram, As per the feedback received from my team, I understand that your issue has been resolved. Regards, Priya | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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