[Resolved]  Eureka Forbes — complaint no [protected]

Address:380007

I made above complaint on 11/09/17 still not resolved.

Another complaint made on 22/09/17 not resolved.

Three time official mail and followup not resolved.

Now at ahmedabad they are telling parts not available.

Mr. Faruk picked my call and told me that no parts available at ahmedabad branch give no. Of mr. Patel ahmedabad head his mobile is switch off.

After 25 years of reletion with eureka forbes i made amc with more then 9k i have to bagging.

Pl help

Hraday
[protected]
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Nov 11, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2017
Eureka Forbes Customer Care's response
Dear Hraday,

I'll have my service team from Ahmedabad connect with you as soon as possible. Be assured, they will look into your concern.

Regards,
Priya
Verified Support
Oct 11, 2017
Eureka Forbes Customer Care's response
Dear Hraday,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Priya
Complaint comments 

Comments

Booked Magna HD RO+UV(NXT)ORIGA product on 30thSep, 2017. Received the same on 3rd Oct. Opened it on 7th Oct by Eureka Forbes technician for installation, after installation i found it be having couple of scratches and storage tank lid does not close completely. There is high chances that an ant can go inside the tank.

Eureka Forbes Customer Care's response, Oct 9, 2017
Verified Support
Dear Sundar,

Please share your registered contact number & customer ID here. It will help my team connect with you soon to address your concern.

Regards,
Priya
Eureka Forbes Customer Care's response, Nov 21, 2017
Verified Support
Dear Sundar,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya
After getting my RO serviced it's leaking very badly and the reservoir tank is not getting fill.
Make it serviced at the earliest.
Eureka Forbes Customer Care's response, Oct 9, 2017
Verified Support
Dear Aagat,

Kindly share your registered contact number/customer ID here. My team will get in touch with you at the earliest to fix the issue in your product.

Regards,
Priya
Eureka Forbes Customer Care's response, Nov 21, 2017
Verified Support
Dear Aagat,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya

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