[Resolved]  Eureka Forbes — complaint open from last one week

Address:Pune, Maharashtra, 411058

Hello Team,

I am writing this mail to you because i am totally disappointed with the Service provided by you. My water purifier is not operating and even after multiple calls to call center and registering complaint on your portal, nobody has taken accountability of resolving it. I am not able to store drinking water from last 3 days.
Nobody cares ! Eureca Forbes as a brand is loosing its value just because of carelessness of people working in your service department. I have purchased AMC and i am facing this issue. Instead of contacting private local technician could have resolved this complaint.
Request you to pls look into this matter. Its getting delayed day by day and i am suffering this issue.

Looking at this experience, i have decided not to buy any EF product afterwards. This is just because of service provided by you !!

Request you to arrange to send technician & carryout the replacement of affected parts. ! Thanks !

Database Complaint No. [protected]
Mob no.[protected]
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Jul 28, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2019
Eureka Forbes Customer Care's response
Dear Tosif,

I've shared your concern along with your details with my team in Pune. Be assured, they’ll connect with you as soon as possible to address the same.

Regards,
Priya
Verified Support
Jun 25, 2019
Eureka Forbes Customer Care's response
Dear Tosif,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Priya
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