Eureka Forbes — Complaint regarding service contract | |||||
On 8th dec'2014, i took a service contract of eureka forbes for 2 years.Accordingly i was promised 4 periodical service. Last servicing that took place was on June'2015. Since then no one has turned up even after no. of complaints and requests.Complaint no. as on 20th jan'2016 is 85322190.The service contract ends on 13th dec'2016.Kindly do the needful asap. I have attached a copy of service contract for your reference. Thanks & Regards Sumeet (Velocity Fitness Studio) Lucknow Was this information helpful? | |||||
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Eureka Forbes customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
We are within warranty time line even after repeated complain in customer care no help yet.Every week the aqua guard stops working and we are lodging complain technician come and do some fix but even knowing there is a problem not replacing same and also not providing any receipt/ or any document after service. So we are unable to get whether the technician is efficient enough or a fraud person . It is just horrible experience since last 10months we purchase the product.Latest Docket numbre#N08612790.
Hello Customer care team!
Someone from the service department came today and just washed the candle and put the same in the machine.He did not replaced candle and carbon block with the new as was promised to me during my service contract renewal. According to your service centre the candle has been changed in the month of jan'2016 which is not at all true. The truth is that the last service and candle, carbon block replacement was done on jun/jul'2015.No one has come after that. I request you to kindly either show me the proof of your claims or change the candle & carbon block asap.
Someone from the service department came today and just washed the candle and put the same in the machine.He did not replaced candle and carbon block with the new as was promised to me during my service contract renewal. According to your service centre the candle has been changed in the month of jan'2016 which is not at all true. The truth is that the last service and candle, carbon block replacement was done on jun/jul'2015.No one has come after that. I request you to kindly either show me the proof of your claims or change the candle & carbon block asap.
Hi Ruchika,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
Well then your service team is definitely lying. My issue has not been resolved.kindly go through my previous mail. The candle & carbon block needs to be changed. your service team says that it was done in the month of jan'2016 which is a complete lie. please show me the proof of your claims. Guys this is really not done. never expected such pathetic service from you.I trusted you thats why took two year contract and now this is the kind of treatment i get.
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team