Eureka Forbes — Complaint Unattended, No response for calls, pathetic service | |||
Had purchased Aquaguard pride, from day one we got to knew that it was defective product, but the employee convinced us that if any problem he will solve it, he served us twice but now from past 1.5 months no-one is responding from Eureka forbes have called many times to customer care no.3988 3333, every-time they say that we will receive call within 2 hrs but that haven't took place. Have been calling them since june but no one came yet to service us. Even i was detected with jaundice because of drinking non purifying water. I demand either replace the product or return my money back. I have attached my purchase invoice. executives of EF who fooled us their name are as follows: Vaibhav dhanawade, sachin dhanawade, dhiraj shinde. Kindly resolve this matter by 5th Aug 2015 or will file suit in consumer court as it has costed me a lot. I would never recommend this company to any. vivek Was this information helpful? | |||
|
Eureka Forbes customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
Hi Vivek Singh,
We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
My complaint no. is [protected], [protected], [protected]. I am requesting for the service for last two months. But, no one has been taken right response to resolve the issue. I had purchased Aqua guard RO on contract for two year. Now, there is need to be replaced of filter. Please do the needfull action.
Ritesh Kumar
[protected]
Ritesh Kumar
[protected]
Had purchased Eureka Forbes kitanu magnet product 1 year back at Adishwara Electronics, near BDA complex, Nagarabhavi Banagalore.
I filed a complaint by calling the useless customer care center on 4th July 2015 for tap replacement. Each time when I call there is a vague response saying we will send you the technician within afternoon or tomorrow end of the day. What really the company is doing with customer care centers?
With my compliant number :[protected]provided by customer care center), I am unable to escalate since the complaint number is invalid!!!
We are bearing the water purifier without tap for 1 month. Is Eureka products are designed for single use ? A simple tap replacement is delayed for 1 month!!!
Kindly let me know further steps which I can take? I am extremely unhappy with the responses from customer care center.
I filed a complaint by calling the useless customer care center on 4th July 2015 for tap replacement. Each time when I call there is a vague response saying we will send you the technician within afternoon or tomorrow end of the day. What really the company is doing with customer care centers?
With my compliant number :[protected]provided by customer care center), I am unable to escalate since the complaint number is invalid!!!
We are bearing the water purifier without tap for 1 month. Is Eureka products are designed for single use ? A simple tap replacement is delayed for 1 month!!!
Kindly let me know further steps which I can take? I am extremely unhappy with the responses from customer care center.
Had posted my complaint earlier to which i received call from Eureka forbes executive Somshankar. He assured me on 4th Aug that the engineer will be reaching my home, Today is 9th Aug and i still haven't received any call or visit at my place from any EF executive.
Even if he would have came walking he would had reached my place by this date.
Eureka Forbes stop fooling around us and accept that you guys have very pathetic after sales service infact you guys don't even service after Sales. Have seen companies providing Bad service but here You don't even provide one.
My opinion to all those who are reading this post please don't purchase Eureka forbes they are just in the business of minting money.
Even if he would have came walking he would had reached my place by this date.
Eureka Forbes stop fooling around us and accept that you guys have very pathetic after sales service infact you guys don't even service after Sales. Have seen companies providing Bad service but here You don't even provide one.
My opinion to all those who are reading this post please don't purchase Eureka forbes they are just in the business of minting money.
Hi Vivek,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
So you guys resolve problem by not picking calls?
I haven't heard anything from Your Customer care executives.
I haven't heard anything from Your Customer care executives.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7762
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Vivek
[protected]