[Resolved] Eureka Forbes — constant breakdown of two month water purifier magna nxt ro uv hd

Arun Tom Abraham

from Bengaluru, Karnataka

Sep 5, 2017

Address: Rangareddy, Andhra Pradesh, 500018

This is a reopening of earlier complaint below : https://www.consumercomplaints.in/eureka-forbes-eureka-forbes-magna-nxt-hd-ro-uv...⇄

Paid for product on 17 Jun, 2017
Installation date 7th July 2017
First service request :- [protected] ( 4th Aug) purifier was stopping and starting randomly (note this is within one month from installation)

Second request :- [protected] (Aug 8) product stopped working, repairman came and replaced UV light but it stopped again . He went back and said PCB needs to be replaced, spares not available
Another set came on 20th Aug as noted on above link, replaced PCB

Third request : [protected] (Within a week of the last ), again servicemen came and said membrane needs replacement.

I asked for replacement of product.
Regional service head says only service possible and replacement period is one month from initial buy.

As per them product is supposed to last for 10 years. Here it conked off in two months.

Not sure what to do next. Horrible experience.

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Sep 21, 2017

Complaint marked as Resolved

After lot of follow ups with the local executive, the company has replaced my water purifier with new one of the same make. I am looking closely into the functioning of the same.. Hence marking this as resolved

Eureka Forbes customer support has been notified about the posted complaint.

Sep 05, 2017

Updated by Arun Tom Abraham This purifier was bought via the eureka forbes website order no[protected] and customer id [protected].

Verified Support

Sep 07, 2017

Eureka Forbes Customer Care's response Dear Arun,

I've forwarded your concern to our team in Hyderabad. Please be assured they will get in touch with you at the earliest to do the needful.

Regards,
Priya

Sep 08, 2017

Updated by Arun Tom Abraham hello priya,

I have spoken to the area representative from ameerpet, hyderabad and as well as the regional office head and customer head at secunderabad with my case.
They are insisting that only servicing can be done.
Three times service personnel have visited and unable to fix it. The replacements are also not trivial.
Only thing i am asking for is replacement.

I have even escalated to you office in mumbai but no one has contacted me on phone.

Arun

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Comments

pawan1975

from Hyderabad, Telangana

Sep 7, 2017

I have purchase product from eureka forbes two months before till now i have not received product then i told to refund my amount they not returning the money also i have complain lot of time but no response at all pls i[censored] can any help us
regards
pawan shivnani
[protected]

Eureka Forbes Customer Care's response, Sep 7, 2017

Verified Support

Dear Pawan,

I have shared your details with my team & briefed them about your concern. Be assured they’ll get back to you for further assistance.

Regards,
Priya

Eureka Forbes Customer Care's response, Sep 19, 2017

Verified Support

Dear Pawan,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice day!

Regards,
Priya