[Resolved] Eureka Forbes — constant follow up but problem not solved

Ritesh Waghela

Address:

C/7, Bhagyodaya tenaments, Opp Goverdhan township Gate no 1, Waghodia ring road, Vadodara, Vadodara, Gujarat, 390025

Dear sir,

I purchased aquaguard machine (Dr. Megna uv+) from eureka forbes. I also purchased contract (Amc) from this company for 3 year. I raised request so many times for service but no executive visit my place. I called so many times to customer care of this company but there is no any improvement. I paid 5000rs to the company for amc & also i have receipt for this same. I called customer care for refund my money back but they denined for give money. I attached some sreenshot of complain which is raised by me. Pls help sir.

Regards,
Ritesh vaghela

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Apr 4, 2019

Complaint marked as Resolved

Problem still not solved

Eureka Forbes customer support has been notified about the posted complaint.

Apr 04, 2019

Updated by Ritesh Waghela I want to complain on Eureka forbes.

Verified Support

Apr 10, 2019

Eureka Forbes Customer Care's response Dear Ritesh,

Your request has been escalated to my service team in Vadodara. They will get in touch with you at the earliest for further assistance. Request your patience.

Regards,
Anita

Verified Support

Apr 12, 2019

Eureka Forbes Customer Care's response Dear Ritesh,

As per the recent conversation you had with my representative, I understand that your issue has been resolved. Do get back to me if you need any assistance in future.

Regards,
Anita