My name is N. Saravanan, a practicing Civil Engineer, and I am writing this with deep concern regarding the persisting issues/ non-operational condition with the water softener (AWS 3500) I purchased from Eureka Forbes.
Unfortunately, the water softener has consistently failed to meet the promised standards, and despite my numerous attempts to resolve the matter, the responses have been limited to automated emails.
I have reached out to your CEO escalation desk team and CEO more than 45 times over the period of more than 6 months and regrettably, the issues have not been adequately addressed. Before, I started writing an email to the CEO escalation desk, a number of times I raised complaints through the App but the customer care people here have not resolved problems and the unit is continuously not being able to utilize it. I have requested through Email to talk to a person from the CEO escalation desk to explain the situation but it went in vain.
The problems I am facing include, and these challenges have significantly impacted my daily life. I have diligently followed the prescribed troubleshooting steps, and yet, the water softener continues non operational. As the issue cannot be resolved I started requesting to refund the amount and take back the unit.
I have sought assistance from various channels within the company, and the auto-generated responses have left me frustrated and dissatisfied. As a last resort before considering legal avenues, I am reaching out to you directly in the hope that you can intervene and ensure a swift and satisfactory resolution.
I anticipate a prompt response and resolution to this matter.
Was this information helpful? | 
Post your Comment