[Resolved]  Eureka Forbes — could not repair the defective product and not responding to the complaint

Address:

781024

This is in response to the trailing mail from eureka forbes:
Two of theirr employees viz. Tirtha nath das (Emp. Code 9075205) and bubul ali (Emp. Code 9099000) came on 12th february 2018 without any expert technician and could not solve the problem. They left saying that they will come with the expert technician on 14th february to solve the problem. But so far nobody from your side visited. Is this your service. First of all you have given a defective product (As after fourth try you could not solve it) and secondly you are reluctant to replace the product. What is this? Hope you will replace it at the earliest otherwise the court will take legal action.

Eureka forbes customer care's response, feb 11, 2018
Dear bandana,

I'll have my service team from guwahati connect with you as soon as possible. They will surely check the issue in your product & resolve the same.

Regards,
Piyush

Which was in response to my complaint
Dear sir
I (Customer id : [protected]) bought an aquaguard magna hd ro + uv (Nxt) [protected] (Item code – gwpddrmru10000) on 03/05/2017. The cost of the product was rs. 18490/- (Eighteen thousand four hundred ninety) and it was with one year warrantee/ guarantee. The sales person was digendra singha[protected]. So far the product was found defective for 3 times and experts from eureka forbes came all the three times and repaired it but no result till now. It is still giving us problem. As the product was defective (Which they also agreed, as they could not repair it on three occasions), i asked them to replace the product with a new one but they are not responding. The person who was handling the complaint is mr. Pramod sarkar (Mobile no. [protected]). So i hereby lodge a complaint against them and ask the honorable court to take necessary action.
With regards
Mrs. Bandana borah
Flat 2b, jyotisikha enclave
Milan path, monalisha path
Ambikagirinagar
Guwahati-781024