Eureka Forbes — Crystal Plus Water Purifier

Address:

Lower Parel, Mumbai

I took a 3 year AMC where I was committed quarterly free service and free candle/filter replacement.
Last service was done in Sep2019 and the next visit was on 4th Oct 2020 - a gap of full 1 year with 3 service in between missed. I can understand the COVID scenario, but this happened only since lockdown in March 2020. I demanded a refund for the lapse in service or extension of AMC by 1 year.

I am told (threatened by local agency that I can do whatever I want, they will not extend) and replies from Deepa @ escalation in Eureka Forbes say "Our company policy does not allow AMC extension".
My questions & demand
- Is this not cheating as they have already collected 3 year AMC charges in advance?
- Extension of AMC or Refund of proportionate charges.
I have written numerous emails to Shrikant the CEO at Eureka Forbes, but the phone calls and email from Deepa keep saying that as per their policy, no extension will be done.