[Resolved] Eureka Forbes — Cust. id: for old innova model..[protected]

vaishyam

from Chennai, Tamil Nadu

Address:	600014
Website:	www.eurekaforbes.com

1. Cust. Id: for old inova model..[protected] having 3 years amc from 03 sep 2013 to 02 sep 2016
For an amount of rs. 3620/= vide contract receipt no. 10 / 22358773 dated 21 aug 2013.

2. Cust. Id for new ro+uv enhance model [protected] purchased on exchange on 22 march 2015 vide
No.3868 from your authorized franchise of venus ro system from west mambalam, chennai. 600033. (One of the worst
Ale person, i ever had met.. Who never fulfills his promises.. Never bothered about the customer after sales..)

3. I have repeated request for extended my warranty period or to refund the amc excess money on the exchange of the upgraded model.. (Approx. 1 year 5 months 11 days..= rs.1760 + interest @18% for two years till date rs.640..= rs.2400/=

4. I am enclosing the xerox copies of a) amc … and b) ro+uv enhance model purchase copy..

5. Kindly make necessary arrangement to send me the balance amount at the earliest..

Thanking you very much,

K. Viswanathan
[protected] / [protected]

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May 29, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Eureka Forbes Customer Care's response Dear Viswanathan,

I've shared your concern with my Chennai team along with your contact details. They will connect with you soon.

Regards,
Anita

Verified Support

Apr 28, 2017

Eureka Forbes Customer Care's response Dear Viswanathan,

Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Anita

May 12, 2017

Updated by vaishyam Ms. Anita,

The complaint / issue is still going. Who has given that the issue has been resolved? Kindly update me...
The issue is still going on.
If possible, kindly give me your higher officials..like GM, Service Head, Support Head and Customer care Head phoe numbers and E Mail IDs, so that I can talk to them directly.
Customer care or Call center people or of no use to solve the problems since they can't take decisions or authority...
Viswanathan

May 12, 2017

Updated by vaishyam THE ISSUE HAS NOT BEEN SOLVED... CLOSING THE ISSUE IS ABSURD WITHOUT CONSULTING THE CUSTOMER ..

THE ISSUE IS STILL GOING WITHOUT THE COMPANY IS NOT TAKING ANY STEPS. FOR SOLVING THE PROBLEM FOR ABICABLE SETTLEMENT OF THE ISSUE...
VISWANATHAN
[protected]

May 12, 2017

Updated by vaishyam KINDLY GIVE ME YOUR HIGHER OFFICIALS PHONE NUMBER AND E MAIL ID SO THAT I CAN TALK TO THEM...
EXTENDING WARRANTY FOR THREE MONTHS WITHOUT REPLACING THE FILTERS IS ABSOLUTELY NO USE...
AQUAGUARD SERVICE PEOPLE KNOWS THIS VERY WELL...
WHY CAN'T GIVE ME THE AMC FOR ONE YEAR BY REPLACING ALL THE THREE FILTERS BY PAYING THE DIFFERENCE AMOUNT DEDUCTING THE AMOUNT PAYABLE TO ME...

DON'T CLOSE THE COMPLAINT WITHOUT GETTING CONCURRENCE FROM ME..
VISWANATHAN..

May 12, 2017

Updated by vaishyam WHY CAN'T GIVE ME THE AMC FOR ONE YEAR BY REPLACING ALL THE THREE FILTERS BY PAYING THE DIFFERENCE AMOUNT DEDUCTING THE AMOUNT PAYABLE TO ME...( AMC - Rs.2400/=...)

I have repeated request for extended my warranty period or to refund the amc excess money on the exchange of the upgraded model.. (Approx. 1 year 5 months 11 days..= rs.1760 + interest @18% for two years till date rs.640..= rs.2400/=

VISWANAATHAN

May 13, 2017

Updated by vaishyam Why not AQUAGUARD magnanimous in giving the customer by giving ONE YEAR AMC WITH REPLACING ALL THE FILTERS?
OR
AT LEAST MAGNANIMOUS IN REPLACING ALL THE FILTERS WITHOUT FREE OF COST WITHOUT AMC FOR ONE YEAR INSTEAD OF REPAYING THE ABOVE SAID AMOUNT Rs.2400/=.

IF AQUA GUARD THINKS, ON RETAINING THE LOYAL CUSTOMERS LIKE ME, CAN DO ANYTHING..
VISWANATHAN..

May 17, 2017

Updated by vaishyam 17 May 2017..
Company is doing FRAUDULENT activities as if customer has requested the service ... CUSTOMER HAS NOT AT ALL REQUESTED THE SERVICE UNLESS THE PROBLEM IS SOLVED..
( For mere Rs. 2400.00 or so, company is doing this much not to honour the genuine claim by the loyal customer..)

Vinath Hegde (Head CRM) ..FRAUD ACTIVITIES... REQUEST No. [protected] CUST. ID [protected] ALLOCATED TO Mr. MANOJ...

Dear Mr. Vinath Hegde .. (Head CRM)
&
Mr. Baskaran,
Service Head, T Nagar Branch office, , Aquaguard, Chennai.

THIS IS NOT REQUESTED BY ME... GET ME THE DETAILS.

..( AS USUAL, YOU WILL NOT BOTHER TO GIVE DETAILS...)

REQUEST No. [protected] CUST. ID [protected] ALLOCATED TO Mr. MANOJ...
I am just informing you that you are repeatedly booking customer service on my customer ID to claim that I have utilized your service for my unused RO + UV Enhance system..

THIS IS FRAUDULENT ACTIVITIES INDULGED BY YOU OR YOUR OFFICE TO SPOIL / TARNISH MY CLAIM FROM YOU..

THIS IS REPEATEDLY HAPPENING TO TARNISH MY IMAGE.

LAST TIME ALSO, I HAVE REPORTED... NO REPLY FROM YOU SO FAR..

THANK YOU,

VISWANATHAN..