[Resolved] Eureka Forbes — customer service for water purifier

arunimaadak

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700063

Service quality is poor. I have to call 3 times in month for a small problem. And service provider always insists to buy new machine though major parts malfunctioning. A little bit loose connection. Water is not coming after starting the machine. Everytime they came and and correct it. But new problem arises after few days. Once it happened that they came for regular servicing but after fitting it problem started. No problem was with the machine before the servicing.

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Mar 6, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2019

Eureka Forbes Customer Care's response Dear Arun,

Kindly send in your customer ID & registered contact number here. I'll have my team connect with you regarding this, at the earliest.

Regards,
Anita

Verified Support

Jan 31, 2019

Eureka Forbes Customer Care's response Dear Arun,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Anita

Verified Support

Feb 01, 2019

Eureka Forbes Customer Care's response Dear Arun,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita

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Comments

surneeth

from Bengaluru, Karnataka

We purchased this product in July 2018. It stopped after one use. We called the helpline for 8 times but no one is helping us from the company . We are still under warranty period. Kindly help or replace this machine with a new one.