[Resolved]  Eureka Forbes — Damaged product given after the service

Address:

602024

Customer name : samuel benjamin (Mobile no.[protected])
Customer address :
No.283/1, mission cottage,
Mannoli amman koil street, 89-veppampattu-602024.
My name is kishan benjamin. We bought the vacuum cleaner wd x2 on 29/06/2016 (Under one year warranty) by door to door sale. The sale person name is manikandan and the mobile number is[protected]. I was the raised the complainants about my product on 10/04/2017, after the many phone calls your service person come and collect the product from me for the service propose. While he was taken that product from me, i asked him to give the evidence to carry; he said it is not required. After ten days, they handed over the product to me but i was shocked because the product was changed. They gave another used product which is damaged and not working properly, particularly that product is not for us. Why you people cheating us?
My queries are:-
1. Why you people not giving any slip while taking the product for service?
2. Your service person not attending the calls properly.
3. They take the product for service but not returned on time or call to the customer for the delay.
4.in my case the product is not for mine so what you will do for me?
5. Do try to cheat the customers because i mark some identification in my vacuum cleaner and i took some pictures before i gave to the service person.
6. Please take it as serious and arrange my original product installed of cheated one. Please do as soon as possible.

Please contact me in [protected]