[Resolved]  Eureka Forbes — damaged product sold to me

Address:

No. 323, Q Block,, Kotturpuram,, Chennai, Tamil Nadu, 600085

At the time of verifying about this product for purchase, their sales team has said to us, it will give 6000 Litre of water consumption once you install it, after that we have to change the filter and then again it will come around for 6000 Litre. I have bought this product from Eureka Forbes Limited (Ponnurangam Road, R.S. Puram, Coimbatore, Tamil Nadu, India - 641002). I have attached the Invoice for your reference.

Based on their feedback, we have bought the product. But after buying this Product for 20K with 1 year warranty period, within 4 months (Daily maximum we are consuming 10 Litre of Water. So in 4 Months we have consumed around 1200 Litre Maximum not more than that) we have faced the problem water get stopped from the water purifier. The service technician came and change the filter and he said "Next time this problem will not appear, sorry for the inconvenience". Again after 2 months the same problem appears, the water gets stopped almost a week back. I have raised a complaint on 07th May 2019 (My Complaint No. [protected]), still no one has sorted out this issue and they have not even come and attend the issue till now. We have almost called them for more than 20 times during this week. But in their website they have said within 24 hours they will attend the service.

Only one call I have attend from the service team after 4 days back from the complaint raised period. They have said to us, at the time of installation they have forget to install one pump to control the pressure, due to that reason the filter got choked. If we install that, than the problem will not appear in the future. But last time when they done the service 2 months back, they have not informed about this issue. Now in the warranty period they are asking us money to install the pump and filter (Filter cost its almost 3k). It is actually their fault and when we raised a complaint during warranty period, they are asking money to us.

Now 20K what I have spent it’s almost useless.