Eureka Forbes — Damaged XFORCE Vacuum Cleaner

Address:

Chennai, Tamil Nadu

I had purchased this XFORE Vacuum cleaner on June 27th 2015 ( transaction id is 61043, Customer ID is [protected] ). This was delivered by Mr. R.Sathish Agent-Code:9078419 on July 5th 2015. R.Sathish initially came for a demo with some other vacuum cleaner for which I didn't request a demo call. That was fine since I knew about the vacuum cleaner and have been using Eureka Fobes vacuum cleaner for more than 15 years ( i.e. from the first model.) But this time the product which I received was damaged, the cord was auto-winding and was not holding/locking in one position. Since then I had called them R.Sathish and the branch manager Mr.Senthil Murugan Pallavaram service centre, many times. But this issue is still not resolved. This would be my third vacuum cleaner from Eureka Fobes, it was never like this before. The integrity and service of Eureka is long gone. This ticket[protected] was raised with customer care two days back on 20th July 2015 ( via live chat )and it was said it will be resolved in 24 hrs MAX. But when I tried to escalate this via the site http://www.eurekaforbes.com/Product/Escalate-Your-Service-Request it says "Input ticket number is not valid". I don't know what to do now.