[Resolved] Eureka Forbes — dealer cheated by giving old model 2015

jagdishd1981

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400074

Dear sir,

I have purchase aqua guard 1 1/2 month back. After installing the same i found the model is of 2015. After speaking to dealer, he said he can't do anything now.

And the problem is, water flow is very low, to fill the water pot of 20 liter it took almost more than 1 hour to fill it the same. You engineer had visited my home 2-3 times.

Kindly resolve my issue.
Call me on [protected] / [protected]
Jagdish d kithani

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Aug 19, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2017

Eureka Forbes Customer Care's response Dear Jagdish,

My team at Mumbai will surely connect with you at the earliest to fix the issue in your product. Request your patience meanwhile.

Regards,
Anita

Jul 20, 2017

Updated by jagdishd1981 Thanks for reverting,
But i request you to exchange the Aqua guard to new model of 2017.
Why should i keep the old model, where company might have done some change in the new product of 2017
So again i am requesting you to exchange the same.
Plz do it as soon as possible.

Jul 26, 2017

Updated by jagdishd1981 What happen...issue is still pending

Aug 02, 2017

Updated by jagdishd1981 patience, how long more I have to keep patience...
Revert me back, I need the exchange

Verified Support

Aug 24, 2017

Eureka Forbes Customer Care's response Dear Jagdish,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Anita

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Comments

raomocherla

from Chennai, Tamil Nadu

My address for service
MSRAO
304, TIRUMALA PRAVEEN RESIDENCY
Main Road, Gandhi Nagar
Hyderabad 500 080
Cell..[protected]

Eureka Forbes Customer Care's response, Jul 20, 2017

Verified Support

Dear Customer,

I've raised your service request with my team at Hyderabad. Be assured, they'll connect with you soon to do the needful.

Regards,
Priya

Eureka Forbes Customer Care's response, Jul 22, 2017

Verified Support

Dear Customer,

Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Priya