Eureka Forbes — Defective product delivered Dr Aquaguard HD RO | |||
My customer ID is [protected]. I live in Chennai Ambattur and my pin code number is 600053. I have made an online purchase of Dr.Aquaguard HD RO water purifier on 26/6/15. I have made the full payment of Rs.15, 490 /- for the same. Sales person from T Nagar Chennai office Mr.Sampath ( Employee code : 904968, contact number : [protected]) has assisted me for the above purchase. He had delivered the product to my residence on 27/6/15 evening. On 30/6/15 evening, service technician Mr.Saravanan [ contact number : [protected]] visited my house for installation. During the process of installation, he founds the machine to be defective. The problem is the filtered water not coming inside the tank after the filteration process. He spent about an hour and made some adjustments in the machine and for some time the water comes in the tank and again it stops. Finally he told the machine has to be replaced because it has some manufacturing defect. He told me he will escalate this to his senior Mr.Suseekaran, Service manager from Ambattur [contact number : [protected]]. On Wednesday, I have spoken to Mr.suseekaran and explain the problem, he told he will confirm and send the mail to the sales team T Nagar. Immediately, I have spoken to the sales manager at T nagar office Mr.Gunasekaran [ contact number [protected]] and he told me he has received the confirmation from the service manager stating the product is defective, and he will arrange me for a replacement of entire product. But unfortunately till now there is no response from his side and I have left with no clues after purchasing this product. I have been waiting for a week now after the delivery of this product. For getting a good quality water, we customer selects a good brand for our house. But I have been left with a very bad experience and poor customer after sales service. Will I get an immediate response for this ….. I am waiting for an immediate action for my above problem. Will you need any other details, please confirm… Regards, V.Hariharan. cell no : [protected] Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
yesterday i have spoken to Mr.Gunasekaran (3/7/2015) and he told that he will replace the product today evening. today morning i have again called and spoken to him, he told that there is no stock and he can give on monday. i told him that inspite of paying the full amount and waiting for more than a week with a defective one, you are just making false promises of delivery... is it good on the part of a reputed company like eureka forbes... i told him, we have gone for the product because we need a water purifier at an urgent basis for our daily drinking purpose. if the same cannot be done immediately, i dont require the product and i should be refunded my money back.
for this he answered very wildly that "no refund will be made" and i need to wait for the unavailablity of stock. i told then i may have to go consumer court for this ... he told me please go we dont have any problem... i wondered how a sales manager of a reputed company can talk to a customer like this... with no fault on the customer side, who has made the entire payment and supplied with a defective product... it is heart paining to hear these type of words...
i request the concerned authorities from the eureka forbes to look into this and help me for a solution immediately.
for this he answered very wildly that "no refund will be made" and i need to wait for the unavailablity of stock. i told then i may have to go consumer court for this ... he told me please go we dont have any problem... i wondered how a sales manager of a reputed company can talk to a customer like this... with no fault on the customer side, who has made the entire payment and supplied with a defective product... it is heart paining to hear these type of words...
i request the concerned authorities from the eureka forbes to look into this and help me for a solution immediately.
Hi V.Hariharan,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team