[Resolved] Eureka Forbes — Defective product not being replaced

Rathnavani

from Hyderabad, Telangana

Address:	Rangareddy, Andhra Pradesh, 500072
Website:	www.eurekaforbes.com

Dear sir/ madam,

I have purchased and installed dr aquagaurd magna on 12th nov2015. Since 23-jan-2016 that ran into issues. From jan-2016, the filter works only for 10 days. You can see from the log that i have raised complaints on jan, feb, mar, apr, may2016 for filter not working.

Your technicians are too busy and attend to service after several calls. Why would a brand new product go into issues every 10 days. The product is defctive.

Please replace my product.

Thanks & regards
Rathna(Mrs. Bharat kumar)

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Aug 8, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Comments

Rathnavani

from Hyderabad, Telangana

Recent Service Request logged on 03 May 2016 and no response so far.

Rathnavani

from Hyderabad, Telangana

Request No 86944547

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Rathnavani,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Rathnavani,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.