Eureka Forbes — Defective product received no replacement given or no one tried to fix the issue also

Address:

Bangalore, Karnataka

We bought aquaguard hot and cold through online after talking to their representative in phone.He encouraged us to pay online and send us payment link through mail we ordered online on March 30th and our Customer ID: [protected].The product itself took 1 month to reach our doorsteps.After installation we found the piece is defective.Water is leaking from inside and very less water we get in bottles.More water goes out than we get in bottle.We talked to customer service and local managers but no one came to fix it or provide a solution for replacement.And we talked to our area manager he told us since we bought the product online its not their responsibility to replace the defective piece.Nearly called customer service more than 50 times and my complaint number with them is 81517877.Talked to customer services managers srikanth, supriya and shakshi.Local managers in chamrajpet vineeth, Bharath, Gajendra.Till now we got no response.All we receive reply from local managers is product bought online cant help.I dont know why they are selling it online if they cant support it.The product cost is Rs 27, 990.I want someone to fix the problem or replacement of this defective piece.They were talking nice till my 30 days refund period got over.Now customer service person says he got no solution for this and he dont know what to do in my case.Local team cant help as they didnt receive commission on my product.The product is 2 months old and has warranty.