| Address: | Jaipur, Rajasthan, 302021 |
We had purchased one Eureka Forbes Aquasure from Aquaguard Smart Plus 6 litres from Amazon (online on 15.7.19) initially. While installing the unit it was noticed that the Pump was not working.
We requested for replacement of the same to Amazon and it was replaced vide invoice no DEL[protected] : HR-DEL[protected] DTD 27.07.2019.
Their Plumber/technician came to install (on 31.7.2019) the same. It was again another surprise that the machine was not in the intact /perfect condition. Cap of the Tap was missing and the Tip of carbon rod found broken. ( Photographs and Report attached for your reference)
I am at a loss to understand as how it happened. You always follow pre-inspection of the machine before shipping and your's is one of the reputed and old companies as far as service is concerned and still have better market share.
I have lodged the complaint online for the same vide service request no [protected] dtd 2.8.2019.
You are requested to look into the matter and take necessary step on urgent basis to resolve the issue (viz; arrangement of missing/broken parts) on priority. Also ask some one for a call back.
An early action in the matter will help me to continue sticking faith in the product.
No proper response is given from the Eureka Forbes nor they seem to be worried for the image which is getting deteriorated gradually.
Amazon says to contact Eureka and Eureka says to ask Amazon.
God Bless them.
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