Eureka Forbes — Defective Vacuum Cleaner and When asked for Demo .. No Demo Provided

I received a defective Vaccum Cleaner from Snapdeal selled by Eureka Forbes. I called up customer care multiple times to come and review the product and also provide a demo. However, they kept saying the Service person will visit my place and provide the demo in 24 hours. Complain Number for reference: 92764034 However, it is been 2 days now and no one has turned to deliver the service.
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Eureka Forbes customer support has been notified about the posted complaint.
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Dear pprasun,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team
Dear Slhamo,

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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