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Eureka Forbes — Defective water purifier sold and no action in spite of 6 reminders and complaints

Address:Bangalore, Karnataka

We bought a Aqua Duo RO+UV water purifier in July 2013 for about Rs 18, 000 and after about 8 months, we started noticing algae (fungus) formation every 5-8 days. It has been complained atleast 6 times and only answer they give is to cover it with sunlight protection. Even this is tried and does not help. So we have to drink fungus water each time and can pose health risk. It has also be shown to technician multiple times. Service centre people and very rude and turn us back. Additionally, about Rs 4, 600 is charged annually for service.
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Comments

Hi Ashwin,

We regret the inconvenience caused to you. Please share with us your contact details / complaint no / customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team
Reply
Eureka Forbes- Complaint ID- 1135915 raised on 2nd Sep. Previous complaints details given as requested on 6th Sep. Attaching again here for your reference. No response from company so far.


Consumer details (purchaser of Aqua Duo water purifier)-
Ashwin Sudhindra, 104A, Atma, apartment, 10th main, 13th cross,
Malleswaram, Bangalore-560003
Phone- [protected]

Customer ID- [protected]

Complaint Number- Phone: [protected],
Trust Aqua Services, 17th cross, Malleswaram.
They can be contacted for all complaints details. They have sent technician every time after complaining, who cleans and goes back, and algae comes back again in 1 week. Example complaint no- [protected]
Reply
photo attached with floating fungi developed 4 days after cleaning. my communication address and details mentioned about 1 month back. Request Eureka Forbes authorities to contact and act on this immediately

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