[Resolved]  Eureka Forbes — Deficiency in providing servces and rude behaviour

Address:	Meerut, Uttar Pradesh
Website:	www.eurekaforbes.com

I am a regular customer of Eureka Forbes since approx. 15 years and I regularly purchase AMC for my water purfer. Currently my Contract No is[protected] dated 11/10/2013 for the period 11/10/2013 to 10/10/2015. My registered mobile no. is [protected] in the name of RAJEEV NARULA R/O 94, CHURCH STREET, MEERUT CANTT- PIN 250001. earlier we use to get the service from the Surya Nagar service centre but since more than 1 year that service centre stoppped providing us service saying that our area does not comes under their territory. After long trouble and lot many problems we came to know that now Shilpi Enterprises would be providing us services but to our shock and surprise that service centre is very very poor in providing service. They take 7 days to respond to the complaint. Since 29/9/2015 we have registered a complaint and they are not providing us any complaint no. but just giving us fake promises that the complaint shall be resolved within an hour or so. After calling them so many times and not getting any response I am writing this mail to the company so that their deaf ears could listen to the misery of their esteemed clients. today i.e. 02/10/2015 I got the complaint registered online bearing the complaint no. 83745160. I would have to take this matter to the Hon'ble Consumer Disputes Forum, Meerut as this is not the fate of the customer who has spent the hardearned money to get the services from the " EUREKA FORBES " Company which claims big words and assurances regarding the services. Moreover it is my humble request to the company that they look into the matter seriously that they should provide the service centre to the persons who are able to provide the services efficiently and they are polite with the customers not like " SHILPI ENTERPRISES "