[Resolved] Eureka Forbes — delay in providing after sales services

richa giri

from Noida, Uttar Pradesh

Address:

231220

Respected Sir,

We purchased Aquasure RO+UV+MTDS just 2 months back (4th April 2019) and it has stopped working now .

First leakage started and now when we checked TDS of water its showing more than 200. Installation was also not done properly as water pressure is high service engineer was supposed to instal water regulator which he denied at time of installation

We are (me and my husband) doing follow up continuously on call and emails but no service is provided by Eureka forbes Team till date.service request number provided by Eureka customer care is [protected].

I request your intervention here.

Attaching copy of invoice .
Regards
Richa

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Aug 18, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Jun 20, 2019

Updated by richa giri Respected Sir,

Still their is no response from company side . Pls help

Regards
Richa

Verified Support

Jun 23, 2019

Eureka Forbes Customer Care's response Dear Richa,

I've shared your concern along with your details with my team in Sonbhadra. Be assured, they’ll connect with you as soon as possible to address the same.

Regards,
Piyush

Jun 23, 2019

Updated by richa giri Pls ensure better after sales service from your end, Everytime we get same response "your complaint will be attended asap" and no one turns up .

Hope you get this resolved within 48 hrs at least this time

Verified Support

Jul 10, 2019

Eureka Forbes Customer Care's response Dear Richa,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Piyush