Eureka Forbes — Delay in providing service | |||
My machine is under AMC .My complaint has been registered at Sambalpur vide Sl No 153 dated 08.08.2014. The issue has not been resolved till date. and I am suffering a great due to non availability of drinking water. How long can I manage by purchasing mineral water from the market? As you know, once we are used to drinking water from Aquaguard, it will not be possible to drink the normal tape water. I am informed that the delay is due to non availability of required spares and the same is likely to take some time. In fact, I wonder, as to how the transfer of spare from one area to other area can take so much of time when the courier availability is so fast and reliable. I must say that the customer service in Tata's group has relegated from top piority to down below yielding the priority in favour of PROFIT. I once again request you to please look into the matter and resolve the issue at the earliest. regards, CA.Dileep Agarwalla C/O- Dr Braja Mishra Friends Colony, Sourav Vihar Burla, Sambalpur. Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
My RO Water Purifier is under AMC. No service has taken place in the last six months. The service guy now tells that the previous person who did service by passed a filter. Now the carbon filter is gone and needs replacement. The franchisee is Salami Enterprises Chennai. I am escalating this issue.
Reply
Dear Dileep agarwalla, we are sorry to hear about your experience.
We would like to take this opportunity to resolve all the complaints you have.
Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team
We would like to take this opportunity to resolve all the complaints you have.
Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team
Dear kavita15eee, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
We request you and give us another chance to serve you with the best we have.
Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
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